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November 14, 2022
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SERVICES
Bottomline Business Solutions will provide the following solutions/services to its customers:
Customer Surveying and
Statistical Reporting
BBS understands the importance of customer satisfaction and believes that surveys should be used to help organizations solicit customer feedback. Surveys enable organizations to measure customer satisfaction and understand customer expectations.
Statistical reports of survey results are submitted to administrators to improve business operations and services.
BBS believes surveys can help improve customer experiences and increase profits.
Business Process Analyses
Business Processes are actions that take place during the business day, usually happen in a particular order, and involves customers.
BBS can map and examine business processes for efficiency and change.
A report of the Analysis is presented to management where recommendations for more efficient processes may be noted.
Innovative Technology Implementations
BBS leaders can implement new innovative technologies for organizations to capture competitive advantages in the market.
BBS leaders will consult with corporate officials to obtain the technological needs of your organization. Once the BBS technology partner assesses your organizations needs, they will test then implement new, innovative technologies that could make your company an industry leader.
Policy and Procedure Development
Business Polices are important to a company’s operations. Policies are guidelines that are developed to govern actions of the organization. They are adopted by the business since they state what the business stands for and what its goals are.
Procedures are step by step instructions for completing standard practices. Procedures will usually include the corporate employee responsible for completing tasks.
BBS can create or amend policies and procedures for adoption/approval by corporate administrator(s).
Auditing and Investigative Services
Bottomline Business Solutions will work with corporate administrators to provide professional auditing and investigative services. BBS leaders have vast experience in auditing, obtaining evidence, employee background research, surveillance, skip tracing, and undercover operatives. The BBS team will gather documentation and evidence relevant to questionable matters, in the highest level of confidentiality, and present findings from examinations to an assigned administrator(s).
Customer Service Excellence and Training
Bottomline Business Solutions’ (BBS) target customer is any business that has a customer.
Similar customer service stories shared amongst BBS leaders, after visiting or communicating with well-known businesses such as banks, retail stores, hospitals, airlines, medical offices, government and private agencies, restaurants, technology and telecommunications companies, led to the development of a Customer Service Skills and Training workshop. This workshop was created largely due to the lack of “Good Ole’ Fashioned Customer Service ” observed in most businesses today.
Corporate leaders and employees that wish to learn about the importance of Customer Service or want to improve customer service skills are encouraged to attend this workshop.
This workshop will give enrollees an understanding of the importance of having satisfied customers. Workshop attendees will be asked to participate in workshop sessions and present an example, of a good and poor customer experience. (Class attendees will discuss how situations could have been better addressed and resolved.)
BBS believes all customers, satisfied and non-satisfied, have a major impact on corporate profitability and can be the difference between having a successful business or a business that fails.
It is highly recommended that this workshop be attended prior to having other business service(s) rendered by BBS.
Business Consulting
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Business Strategy
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Operational and Process Excellence
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Program Management
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